Before I got lost in my pattern collection and pledged no more pattern buying for 70 days, I went through a little something with Simplicity Patterns. As most of you who read along faithfully know, I only purchase patterns online. I don't have a Hancocks or Hobby Lobby near me, the fabric stores in NYC have pretty much ceased carrying pattern lines, and I do not frequent that other crafts retailer which shall remain nameless...
See sometime around September 12th, I was surfing the internet sewing sites and spied this New Look pattern 6835:
It's a cute dress/jacket combo that would work well for my corporate lifestyle...plus I'm finally getting used seeing those puffy sleeves on the jackets and probably should make just ONE before the trend disappears...but I digress...
So I purchase it along with Simplicity 2868:
S2868 was purchased to knock off a Michael Kors jacket - I mean if you're interested! *LOL*
The Simplicity pattern shows up but not the New Look one. So I search my email box thinking I must have received an email - NO email! I am a little annoyed but I write a nice email to the company asking what's up with the New Look pattern. No reply...and no reply 2 weeks later?! Hmmmm, this has never happened to me before. One of the things I love about ordering from Simplicity online is the free shipping and the fast service...sooo before I put them on blast...writing a blog post about their poor customer service...I decide to send one more email.
For this email, I sent it to every email address I could find on Simplicity's site...and I get a return phone call from Deborah Wright, Customer Service Rep extraordinare, apologizing profusely explaining that she sent me 2 emails and doesn't know what happened to them...(They ended up in my spam mailbox. I must have deleted one and found the other after our conversation.) She explained that the pattern sold out and they were waiting for reprints, that she would personally send it out as soon as it returned to production.
I waited patiently for 2 more weeks, because who am I kidding, I know I'm not using the pattern right away! *LOL* No pattern, no email! So I send Deborah another email which I think she replied to before I clicked out of my Yahoo account! *LOL* She let me know that the pattern was arriving shortly...and it did 2 days later!
So why am I writing about this if it was resolved to my satisfaction with minimum drama? Because Deborah Wright, Customer Service Rep extraordinare, refunded me the price of the pattern on October 30th. And she sent me a copy of the transaction in the mail...it however, ended up being read in the post-election glow! So I just noticed it and wanted to give a shout out to her and Simplicity for having the good sense to hire an amazing Customer Service Rep.
If you are EVER worried about ordering patterns online...please dive right in and use Simplicity's online site! They offer the best customer service ever!!!!
...and that's my pattern story!...oh, and I am still pattern-free...just 52 more days to go!!!